{"xsrfToken":"52e0f7216bd8f6e6c35d844c9fdb07016ec87c5f_lout","branding":{"id":"1","key":"ih","name":"FSC Support Portal","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#c2191f","headerLinkHoverBGColor":"#c2191f","headerBadgeColor":"#c2191f"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/61d65d02-b758-4a68-aede-efdd957b1cde/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjJkZjg2My1lOWRiLTRlMWQtYTlhOS01ZjM3ZTY4ZTAyZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjYxZDY1ZDAyLWI3NTgtNGE2OC1hZWRlLWVmZGQ5NTdiMWNkZSI6WyJyZWFkIl19LCJleHAiOjE3NDU3OTEwMTAsIm5iZiI6MTc0NTc5MDQxMH0.l6KUkWgxfLxtzu_m0chmE6OjJ-GV_Bvx-Ko-b_2NEPI&client=9b2df863-e9db-4e1d-a9a9-5f37e68e02dc&mode=fit","logoId":"61d65d02-b758-4a68-aede-efdd957b1cde","isLogoAvailable":true,"helpCenterTitle":"Welcome to Ignite Helpdesk","sharedPortalName":"Ignite Helpdesk","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to Ignite Helpdesk","sharedPortalName":"Ignite Helpdesk","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#dc1117","helpCenterTitleColor":"#000000","bannerMediaApiUrl":"https://api.media.atlassian.com/file/8fc14c76-d6d0-424f-974c-e87f12a2aafe/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjJkZjg2My1lOWRiLTRlMWQtYTlhOS01ZjM3ZTY4ZTAyZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmYzE0Yzc2LWQ2ZDAtNDI0Zi05NzRjLWU4N2YxMmEyYWFmZSI6WyJyZWFkIl19LCJleHAiOjE3NDU3OTEwMTAsIm5iZiI6MTc0NTc5MDQxMH0.3mX7dUhVjzittyzNwl9bdDSHhPzkkVIWf8n3v3UC3Ik&client=9b2df863-e9db-4e1d-a9a9-5f37e68e02dc&height=300&mode=fit","bannerMediaApiFileId":"8fc14c76-d6d0-424f-974c-e87f12a2aafe","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ih","projectId":10010,"serviceDeskId":1,"name":"FSC Support Portal","description":"To raise a query to the Ignite Support Team, start by selecting the most relevant option below.\nIf you're raising a query on someone else's behalf, make sure you select the option which is relevant to them and provide their details.","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"42","name":"Accessing a Course(s)","descriptionHtml":"","callToAction":"Accessing a Course(s)","introHtml":"Request access to a specific course/course area (including the Tutor Portal), for yourself or someone in your team.","icon":10556,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10556","groups":[6],"key":""},{"id":"41","name":"Booking Digital Equipment","descriptionHtml":"","callToAction":"Booking Digital Equipment","introHtml":"Make a booking request for FLAIM Trainer, FLAIM Extinguisher, RiVR Link, or RiVR Investigate equipment and/or technical support.","icon":10538,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10538","groups":[6],"key":""},{"id":"30","name":"General Query","descriptionHtml":"","callToAction":"General Query","introHtml":"Ask a general question which doesn't relate to the options above.","icon":10555,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10555","groups":[6,7,1],"key":""},{"id":"39","name":"Managing Learners","descriptionHtml":"","callToAction":"Managing Learners","introHtml":"Get help with viewing learner details, reviewing learners and groups, adding/removing learners from courses etc.","icon":10516,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[6],"key":""},{"id":"38","name":"Managing/Administering a Course","descriptionHtml":"","callToAction":"Managing/Administering a Course","introHtml":"Raise a request to create a new course or make a change to an existing course. Ask for help with marking assignments, running a virtual classroom (using BigBlueButton), using forums, accessing reports etc.","icon":10544,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[6],"key":""},{"id":"28","name":"My Account","descriptionHtml":"","callToAction":"My Account","introHtml":"Get help with logging in, updating your account details etc.","icon":10515,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[6,7,1],"key":""},{"id":"31","name":"My Assignment(s)","descriptionHtml":"","callToAction":"My Assignment(s)","introHtml":"Ask about assignment deadlines, submissions, viewing feedback and grades etc.","icon":10525,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10525","groups":[1],"key":""},{"id":"34","name":"My Certificate","descriptionHtml":"","callToAction":"My Certificate","introHtml":"Ask a general query about your certificate/certification.","icon":10542,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10542","groups":[1],"key":""},{"id":"32","name":"My Course","descriptionHtml":"","callToAction":"My Course","introHtml":"Get help with accessing your course, attending your virtual classroom etc.","icon":10544,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10544","groups":[1],"key":""},{"id":"37","name":"Starters & Leavers","descriptionHtml":"If you are making this request on behalf of learners, please submit your query from the \"learner\" section, with the learner's email address as \"your Ignite username\" and the learner's name as \"your full name\". Please kindly leave your name in the description box.","callToAction":"Starters & Leavers","introHtml":"Request access for a new starter or revoke access when someone leaves.","icon":10515,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","groups":[6],"key":""},{"id":"33","name":"The Mobile App (Workplace)","descriptionHtml":"","callToAction":"The Mobile App (Workplace)","introHtml":"Ask a general query about using the Workplace mobile app.","icon":10537,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10537","groups":[1],"key":""},{"id":"40","name":"Tutor Portal Access","descriptionHtml":"","callToAction":"Tutor Portal Access","introHtml":"Request access to the Ignite tutor portal","icon":10513,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Getting help as a STUDENT"},{"id":6,"name":"Getting help as a member of STAFF or an INSTRUCTOR"},{"id":7,"name":"Getting help as an EXTERNAL PARTNER or ADMINISTRATOR"}],"orderMapping":{"6":[28,37,42,38,39,41,30],"7":[28,30],"1":[28,32,31,34,33,30]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b68c3268-9de9-3c5a-86ea-940ff9a8dac7","appLinkName":"","appLinkUrl":"","spaceKey":"~7120206f14c90d5c5844879c284edfeff0e085","spaceName":"ignite","spaceUrl":"","isServer":false},"labels":[],"projectKey":"IH","serviceDeskId":1,"kbLinkDomainURLs":["https://fscmoodleteam.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IH","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjJkZjg2My1lOWRiLTRlMWQtYTlhOS01ZjM3ZTY4ZTAyZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU3OTE2MTAsIm5iZiI6MTc0NTc5MDQxMH0.FgMyRHHlOvQ576MtVJvWXjXQmGmlnOthWBbAjbnYCbE","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"9b2df863-e9db-4e1d-a9a9-5f37e68e02dc","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":37,"projectId":10010,"form":{"name":"Starters & Leavers","descriptionHtml":"If you are making this request on behalf of learners, please submit your query from the "learner" section, with the learner's email address as "your Ignite username" and the learner's name as "your full name". Please kindly leave your name in the description box.","callToAction":"Starters & Leavers","intro":"Request access for a new starter or revoke access when someone leaves.","instructions":"If you are making this request on behalf of learners, please submit your query from the "learner" section, with the learner's email address as "your Ignite username" and the learner's name as "your full name". Please kindly leave your name in the description box.","icon":10515,"iconUrl":"https://fscmoodleteam.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10515","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10105","fieldConfigId":"10233","label":"Which of the following would you like help with?","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10164","label":"Request access for a new starter","selected":false,"children":[]},{"value":"10165","label":"Revoke access for a leaver","selected":false,"children":[]},{"value":"10166","label":"Other","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10091","fieldConfigId":"10216","label":"User's Full Name","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10121","fieldConfigId":"10249","label":"User's email address","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10123","fieldConfigId":"10251","label":"Do you/they need access to the Tutor Portal?","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10201","label":"Yes","selected":false,"children":[]},{"value":"10202","label":"No","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summarise your query/request","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Please list courses/course areas they need access to going forwards","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"If you have any relevant files, such as screenshots or other documents, please attach them here","descriptionHtml":"If you have any relevant files, such as screenshots or other documents, please attach them here","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/37","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/37","calendarParams":{"firstDay":0,"date":"2025-04-27T22:46:51+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"b68c3268-9de9-3c5a-86ea-940ff9a8dac7","appLinkName":"","appLinkUrl":"","spaceKey":"~7120206f14c90d5c5844879c284edfeff0e085","spaceName":"ignite","spaceUrl":"","isServer":false},"labels":[],"projectKey":"IH","serviceDeskId":1,"kbLinkDomainURLs":["https://fscmoodleteam.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5YjJkZjg2My1lOWRiLTRlMWQtYTlhOS01ZjM3ZTY4ZTAyZGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDU3OTE2MTEsIm5iZiI6MTc0NTc5MDQxMX0.vdDEI3Kdn6wVwGf0gIWRcyXszBXi0e9ujk5LXlHpWmI","targetCollection":"upload-project-10010","endpointUrl":"https://api.media.atlassian.com","clientId":"9b2df863-e9db-4e1d-a9a9-5f37e68e02dc","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=fscmoodleteam","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"52e0f7216bd8f6e6c35d844c9fdb07016ec87c5f_lout","baseUrl":"https://fscmoodleteam.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://fscmoodleteam.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9b2df863-e9db-4e1d-a9a9-5f37e68e02dc","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"ab76a87eceb94789974f4d0cddf54a74","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}

FSC Support Portal

To raise a query to the Ignite Support Team, start by selecting the most relevant option below.

If you're raising a query on someone else's behalf, make sure you select the option which is relevant to them and provide their details.

Contact us about

Getting help as a member of STAFF or an INSTRUCTOR

What can we help you with?

Select is focused , press Down to open the menu,

Starters & Leavers

If you are making this request on behalf of learners, please submit your query from the "learner" section, with the learner's email address as "your Ignite username" and the learner's name as "your full name". Please kindly leave your name in the description box.

Required fields are marked with an asterisk