Welcome to Ignite Helpdesk
To raise a query to the Ignite Support Team, start by selecting the most relevant option below.
If you're raising a query on someone else's behalf, make sure you select the option which is relevant to them and provide their details.
Getting help as a STUDENT
My Account, My Course, My Assignment(s), My Certificate, The Mobile App (Workplace), General Query
Getting help as a member of STAFF or an INSTRUCTOR
My Account, Starters & Leavers, Accessing a Course(s), Managing/Administering a Course, Managing Learners, Booking Digital Equipment, General Query
Getting help as an EXTERNAL PARTNER or ADMINISTRATOR
My Account, General Query
Suggested forms
Ask about assignment deadlines, submissions, viewing feedback and grades etc.
Get help with logging in, updating your account details etc.
Ask a general query about your certificate/certification.
Ask a general question which doesn't relate to the options above.
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